Shipping and Returns

 

US orders are now shipped via UPS on a express service. We aim to get your parcel to you within 2-4 business days. There is a shipping charge of $20 on all orders under $400.

Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.

 

SHIPPING COUNTRY	TIMIMGS	COST
United States	2 to 4 Business Days	Free for orders over $500, $20 on orders below

 

  

RETURNING GOODS FROM UNITED STATES

US returns are to be sent to our head office in the UK. You will receive a returns form to fill in with a cut out address label. The cost of returning the goods is to be paid by you.

We recommend using USPS as this is typically the cheapest return option. When returning goods from the US you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods.

 

FREE EXCHANGES ON ALL UNITED STATE ORDERS

All exchanges will be shipped out Free Of Shipping costs.